Refunds
Return policy
If you wish to return any unopened or partially used product (see full satisfaction guarantee ), please send it to:
K9 Medicinals – RETURNS
10235 Coyote Creek Dr
Reno, NV 89521
Please include your name, telephone number and mailing address inside the package.
You have 30 days to return the product from the date of purchase.
Once we receive your return, we’ll immediately process it. Once processed, we will credit the credit card account you provided us at the time of your original purchase. It generally takes 5 to 7 business days for the credit to appear on your account.
Please call us toll free if you have any questions regarding our refund policy: 1 (888) 366-3641.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Other
You can contact us through our contact page! We will be happy to assist you.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.